COVID-19 and GGH

Visiting and COVID-19 – updated June 25

Our visitor policy continues to change along with the pandemic. There is now a slight easing of the restrictions on who can visit. Now, key individuals, “care partners,” who are closest to the patient and play an active role in their care and well-being will be allowed. Eligible patients include:

  • ICU patients not requiring isolation precautions
  • Long stay patients admitted for more than 14 days and not requiring isolation precautions
  • Palliative patients
  • Parents of paediatric patients
  • Partners of birthing women
  • Patients with cognitive impairment requiring support of an external care provider

Visiting guidelines for care partners:

  • Care partners are welcome between 2 and 8 p.m. daily
  • Each patient can designate only one care partner
  • Visits should be limited to once per day with minimal exit and re-entry
  • Care partners must pass the COVID-19 active screening
  • Will wear a mask and “care partner” sticker for the entire visit
  • Follow physical distancing requirements.
  • Sanitize hands frequently and after touching surfaces.
  • Check in at nursing station before visiting an inpatient and sign in and out
  • Immediately leave the building when the visit is completed

To ensure the safety of everyone, staff may also ask care partners to adjust the duration of their visit or leave the unit/department.

The visiting hours limitation of 2 – 8 p.m. does not apply for palliative patients, parents of paediatric patients, partners of birthing women and patients with cognitive impairment requiring support of an external care provider.

Virtual Visiting now available

At Guelph General Hospital we know how important it is for our patients to be able to connect with their families and friends. However with COVID-19 spreading in the community, to keep patients and staff safe, the Hospital now has a no-visitor policy except under special circumstances listed above. Still, the need for patients to connect remains and now there’s a way to visit virtually.

Thanks to a generous donation of 20 tablets from Fusion Homes, in partnership with CI Technologies, we have created the Virtual Visit Program at the Hospital. Information for families will be added to our internet site and each patient unit has specific information for the tablets. The patient areas of the hospital have received tablets for this program. Detailed instructions for patients can be found here.

We are excited to launch the Virtual Visit Program!

For the most up-to-date information about COVID in the community including testing and the Assessment Centre located at the Victoria Road Rec Centre, please call Public Health’s COVID hotline at 1-800 265-7293 ext. 7006 or visit its web site.

The COVID-19 Assessment Clinic is now located at 151 Victoria Rd N, Guelph, and is open seven days a week – weekdays from 8 a.m. to 8 p.m., weekends and holidays from 9 a.m. to 4 p.m.

  • If you have no symptoms, continue to monitor yourself and get information online from reliable sources.
  • If your symptoms are MILD, stay home and self-isolate. Use the self-assessment tool to help determine if you need to seek further care. Continue to monitor yourself and get information online from reliable sources.
  • If your symptoms are MODERATE with fever, cough or shortness of breath, call your family doctor to arrange an over-the-phone assessment. They may ask that you go the new Guelph Assessment Clinic. If you are sent to the assessment clinic, you will be seen by a clinician who will provide further instruction. If it is determined you need to be tested, the clinician will make the arrangements.
  • If your symptoms are SEVERE and it is an emergency, please go to your nearest emergency room or call 911.

Is there any impact on services at Guelph General Hospital?

All elective procedures and surgeries have been cancelled. Starting Wednesday, March 18, visitors will not be allowed into the hospital except under exceptional circumstances. Patients and visitors who come to Guelph General must enter through our main entrance and will be screened. After hours from 8 p.m. to 6 a.m. entry and exit is through our Emergency Department.. Screening simply means we will be asking you some questions about your health prior to entering the building.

What this means for patients:

  • If you have an appointment that hasn’t already been cancelled, please plan to arrive earlier than usual.
  • If you do not have an appointment and are not visiting a patient, you will not be permitted to enter the building.
  • As always, if you are in need of urgent or emergency care and are arriving at the entrance, not by ambulance, please proceed directly to the Emergency Department and notify staff immediately.

Thank you for your patience and support as we work hard to keep everyone safe during the COVID-19 pandemic.

Closed/Affected Services

All elective surgeries and procedures have been cancelled.

Infographic showing the different symptoms between COVID-19, cold and flu.

What you should do to avoid the spread of illness

Practicing typical hygiene can help:

  • Wash your hands often
  • When coughing or sneezing, cover your mouth and nose with your arm to reduce the spread of germs. If you use a tissue, throw it away as soon as possible and wash your hands.
  • Avoid touching your eyes nose and mouth

Social Distancing

  • We want everyone to stay safe so whether in hospital, at home or out in the community we remind you to keep a distance of two metres from others.

What should you do if you think you have the novel COVID-19 (coronavirus)?

If you:

  • are exhibiting symptoms identified above, regardless of travel history OR
  • have travelled outside of Canada within 14 days and develop symptoms, OR
  • have been in contact with someone who is sick within 14 days after travelling outside of Canada, OR
  • are a contact of someone with confirmed COVID-19

Avoid contact with others and call your healthcare provider. Please notify Wellington Dufferin Guelph Public Health for instructions. That number is 1-800-265-7293 ext. 7006.

For more information, you can access or contact: