Having a Surgery or a Procedure at the Hospital during COVID-19? Please click here.
For information about Guelph’s COVID-19 Assessment Centre, please click here.
Visiting at the Hospital and COVID-19
Guelph General Hospital continues to have restrictions in place that limits general visitors to control the spread of COVID-19 and keep our patients, staff, hospital environment and community safe.
In certain circumstances, Guelph General Hospital is allowing key individuals who are closest to the patient and play an active role in their care and well-being. These individuals will be called “care partners.”
For inpatients who are confirmed COVID negative
Patients or substitute decision makers may appoint one designated care partner per day. If unsure of the patient’s COVID status, please connect with the patient’s unit by calling switchboard at 519 822 5350.
VISITING HOURS 2-8 P.M*
*Exemptions: Care partners may be allowed outside the designated visiting hours during exceptional circumstances. Please speak with the healthcare team if you believe an exemption is needed.
Visiting guidelines for care partners:
- Eligible patients are allowed one designated care partner per day
- Visiting hours: 2 p.m. and 8 p.m., unless advised otherwise by the healthcare team
- Care partners are encouraged to limit their visits to once per day, with minimal exit and re-entry
- All care partners must be verified, pass screening for signs and symptoms of illness, including COVID-19, before being allowed to enter the hospital
- All visitors must wear a mask at all times – food and drink are discouraged while at the hospital
- All visitors must wear a “Care Partner” ID sticker to identify themselves
- Visitors must sign in / out with the screening staff
- Limit foot traffic – the care partner must go directly to the unit they are visiting and exit the hospital immediately afterwards. Care partners are not permitted to congregate in common areas
- Use hand sanitizer often
To ensure the safety of everyone, staff may also ask care partners to adjust the duration of their visit or leave the unit/department.
The visiting hours limitation of 2 – 8 p.m. does not apply for palliative patients, parents of paediatric patients, partners of birthing women and patients with cognitive impairment requiring support of an external care provider.
- Care partner restrictions may vary by department. Please speak with the healthcare team to determine if visiting is appropriate.
- There may be circumstances where physical distancing with other patients will not allow for care partners to be present. In that case, staff will communicate this to the patient or their substitute decision maker and discuss options based on patient need.
- There continues to be no access to the general public, visitors or caregivers who have not been pre-approved by a clinical unit.
- Guelph General Hospital will continue to assess and make changes to the care partner guidelines based on the status of the pandemic and with consideration to the safety of patients, staff and our community. The criteria and restrictions may change going forward. We will do our best to communicate changes in a timely and transparent way.
- If care partners explicitly ignore or defy the public health requirements during their time at the hospital, they will be asked to leave. This will be at the discretion of the healthcare provider and/or healthcare leader.
If there are extenuating circumstances where a patient or care partner disagrees with the healthcare team’s decision around visitor restrictions, an appeal may be made with the Patient Relations department. For more information, contact Patient Relations at (519) 837-6440 x. 2815 or PRepresentative@gghorg.ca
Thank you for your patience as we are working hard to find a balance between increasing family presence while also protecting our patients, staff and the community we serve from COVID-19.
Virtual Visiting now available
At Guelph General Hospital we know how important it is for our patients to be able to connect with their families and friends thanks to a generous donation of 20 tablets from Fusion Homes. For those that are not able to use or do not have access to a personal device, staff can assist to conduct audio or video calls with applications such as Zoom. If you would like to request a “virtual visit”, please contact the unit staff for assistance.
Community COVID-19 information
For the most up-to-date information about COVID in the community including testing and the Assessment Centre located at 400 Southgate Dr., please call Public Health’s COVID hotline at 1-800 265-7293 ext. 7006 or visit its web site.
The COVID-19 Assessment Clinic is now located at 400 Southgate Dr., Guelph, and is open seven days a week – weekdays from 8 a.m. to 8 p.m., weekends and holidays from 9 a.m. to 4 p.m.
- If you have no symptoms, continue to monitor yourself and get information online from reliable sources.
- If your symptoms are MILD, stay home and self-isolate. Use the self-assessment tool to help determine if you need to seek further care. Continue to monitor yourself and get information online from reliable sources.
- If your symptoms are MODERATE with fever, cough or shortness of breath, call your family doctor to arrange an over-the-phone assessment. They may ask that you go the new Guelph Assessment Clinic. If you are sent to the assessment clinic, you will be seen by a clinician who will provide further instruction. If it is determined you need to be tested, the clinician will make the arrangements.
- If your symptoms are SEVERE and it is an emergency, please go to your nearest emergency room or call 911.
Thank you for your patience and support as we work hard to keep everyone safe during the COVID-19 pandemic.
What you should do to avoid the spread of illness
Practicing typical hygiene can help:
- Wash your hands often
- When coughing or sneezing, cover your mouth and nose with your arm to reduce the spread of germs. If you use a tissue, throw it away as soon as possible and wash your hands.
- Avoid touching your eyes nose and mouth
- We want everyone to stay safe so whether in hospital, at home or out in the community we remind you to keep a distance of two metres from others.
What should you do if you think you have the novel COVID-19 (coronavirus)?
Avoid contact with others and call your healthcare provider. Please notify Wellington Dufferin Guelph Public Health for instructions. That number is 1-800-265-7293 ext. 7006.