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  • Patient Safety Indicators

  • Accessibility Info

  • Research

  • Privacy Info

  • Courses@GGH

As a way of being more open and accountable to the public, all Ontario hospitals, including Guelph General Hospital, are reporting their Patient Safety Indicators. Our hospital strongly supports this public reporting system because we believe it will inspire improved performance, enhance patient safety and strengthen the public’s confidence in Ontario’s hospitals.

At the same time, it’s important to understand that the reporting of these rates is not the overall solution to reducing the rates of healthcare associated infections. The reports are tools to provide hospitals with good information to assist us in understanding where patient safety issues exist and help us to take action to improve our safety standards.

Our patients at Guelph General Hospital should know that their hospital is safe and every effort is made to ensure we provide quality patient-centred care.

Listed below are the nine indicators. Click on the link for more information on the specific indicator. To find the indicator scores for any Ontario hospital, please click here.

If you have any questions about the information posted or about our hospital’s infection prevention and control program, please call 519 837-6481 and leave a detailed message. Or, please email This email address is being protected from spambots. You need JavaScript enabled to view it.. If you have any concerns relating to a specific personal health issue, please contact your family physician or call Telehealth Ontario at 1 866 797-0000.

Reporting Period
March 2019
Rate per 1,000 days: 0..18, Case Count <5
Jan. - March 2019
Rate per 1,000 days: 0.00, Case Count <5
Enterococci(VRE) Bacteremia
Jan. - March 2019
Rate per 1,000 days: 0.00, Case Count <5
2017 - 2018
68 - second lowest in Canada
Oct. - Dec. 2018
Case Count <5
Oct. - Dec.  2018
Rate per 1,000 days: 0.00, Case Count <5
Oct. - Dec. 2018
July - Dec. 2017



At Guelph General Hospital we’re working hard to meet everyone’s accessibility needs. Listed below are all our Policies and Procedures regarding accessibility. In addition, there's a feedback form should you have any accessibility suggestions. Just click on the document name below and a PDF version will open in a new window. Should you require the document in another form, please contact our Patient Representative at 519 837-6440 ext. 2402.
Multi Year Accessibility Plan 2013/2017

Accessibility Standard Policy
Accessibility Standards for Customer Service Policy
Assistive Devices Policy
Barrier Free Policy

Customer Service Training Policy
Disruption of Service Policy
Emergency Response Planning for Employees with Disabilities
Feedback Policy
Procurement Guidelines for Kiosks Policy
Procurement of Services Policy
Service Animals Policy
Support Person Policy

Thank you for your interest in conducting research at Guelph General Hospital. The Hospital participates in research projects on an ongoing basis. Highly valued, research helps the Hospital develop staff, strengthen linkages to healthcare partners as well as contribute to healthcare as a whole. 

Below are documents outlining how research may be conducted as well as application forms. If you have any questions, please contact Michelle Bott at 519 837-6440 ext  2831.

Administrative Approval of Research Proposals (Procedure) July 2016

Administrative Approval of Research Proposals (Procedure) July 2016 (Word document)
Guidelines for Research Ethics Board Application (Procedure) July 2016
Guidelines for Research Ethics Board Record Retention (Procedure) March 2015 
Guidelines for Review of Research Applications 
Research Information Sharing Agreement 
Administrative Approval of Research Proposals Form

Research Studies being conducted at GGH

2016/17 Q4
2016/17 Q3
2016/17 Q2
2016/17 Q1

Important Privacy Information for Patients and Families

We are committed to protecting the privacy and confidentiality of your personal health information. We collect and use personal health information to provide the highest quality of care to our patients. We only collect and use information as permitted by our privacy policy and provincial legislation.

What is Personal Health Information?

  • Your physical or mental health including family health history
  • The care and treatment you receive
  • A plan of service for long-term care
  • Your health card number
  • Payment or eligibility for health care

How Do We Collect Your Personal Health Information?

We collect your personal health information from you, your substitute decision maker (if applicable) and health care providers involved in your care.

How Do We Use Your Personal Health Information?

  • To provide you with health care
  • To make our services better
  • To support research and teaching
  • To receive payment for your treatment

It’s your Choice! Sharing Your Personal Health Information

We will share your personal health information with your Family Doctor, Specialists and other health care providers who are involved in your care.

You may request the hospital does not share your personal health information with health care providers.  To do this, please contact us at 519 837-6440 ext. 2719.

We need your consent to share your personal health information with third parties, including Insurance Companies, Lawyers and Police.

If we become aware that the handling of your personal health information was not consistent with our privacy policy, we will contact you.  

If you have any questions or concerns about your privacy, please contact our Chief Privacy Officer at (519) 837-6440 ext. 2273 or review the Privacy Frequently Asked Questions.

When you are admitted to the hospital, you will be given a copy of our Privacy Pamphlet.

For additional Privacy resources, you may visit the Information & Privacy Commissioner of Ontario’s Website.

How do I obtain a copy of my Health Record?

You can contact Clinical Information Services to obtain a copy of your personal health record or to request records to be sent outside of the hospital.

You can call us Monday to Friday from 7 a.m. to 4 p.m. at 519-837-6440 ext. 2719. If you are leaving a message, please provide the following:

  • Your full name
  • Your Health card number
  • The records you are requesting (including the date of your visit)
  • Your daytime telephone number

You can also make a request in person during office hours. We are located on level 2, at the top of the stairs when you enter the hospital from the main lobby.

We will contact you when the records are ready for pick up. You will be asked to sign a consent form before you receive the records.

If you are requesting records for continuing care, there is no fee. If your request is for another purpose, a fee will apply. Please see the fee schedule below.

Fee Schedule

Welcome to Guelph General Hospital Conference and Workshop secure online payment page. 
At this time we still require you to submit a hardcopy registration form to the organizer of the Course, but we welcome you to pay for your courses with credit card through this secure online portal. 
Only courses/workshops with registration codes on the registration form are eligible for online payment.
Please press the button below to enter into the online payment system.

Volunteer of the Year 2019

At its annual volunteer appreciation luncheon to mark National Volunteer Week, Guelph General Hospital named its Mary Hales “Volunteer of the Year.” This year’s winner was Dianne Steinke.


Volunteer Association lifts the community with their largest ever pledge the Hospital

In addition to their inspiring gifts of time, Guelph General Hospital’s volunteers have made an inspiring financial gift of $250,000 in support of the Hospital’s most urgent and essential equipment needs. This is the largest pledge made by the Hospital’s Volunteer Association and brings their total giving to over $1.7 million over more than 30 years.