| Patient and Visitor Information |
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Guelph General Hospital’s visitor policy balances the needs of patients and their families with a heightened awareness of infectious disease control. In general, visiting hours are 2 - 8 p.m. with only two people at a bedside at one time. Some exceptions will apply for compassionate reasons. In high-risk areas such as the Emergency Department, visiting is strictly limited. On occasion, visitors may not be allowed in a particular unit and will be advised by nursing staff. Please note, our main entrance is locked from 8 p.m. to 6 a.m. During these hours, entry to the Hospital is only through the emergency department entrance on Delhi Street. Doors into the patient units are locked before and after visiting hours. Visitors who are unwell are asked to stay away from the Hospital and call instead. If someone planning to visit you has any of the following unexplained symptoms – cough, fever, runny nose, sore throat or diarrhea – please ask them to not visit. At any time, visiting may be restricted subject to the discretion of the healthcare provider. Some units, such as the Rotary Club of Guelph Family Birthing Unit and the Bob Ireland Family Critical Care Unit have unique visiting hours and restrictions. Please ask your healthcare provider for details. Critical Care Unit Visiting Hours Who can visit in the Critical Care Unit?
Family, as defined by the patient and/or decision maker.
Visiting is flexible with some restrictions. Click here for Guelph General Hospitals' 2011 Accessibility Plan The Bistro/Tim Horton's is located on Level 2 beside the main elevators. It is open weekdays from 6:30 a.m. to 7:30 p.m. On weekends, it is open from 7 a.m. to 7 p.m. After hours, vending machines are available outside the Bistro and in the Emergency Department on Level 3. Cell phone use is not permitted within the Hospital; please turn your phone off. Cell phones emit low levels of radiation that interferes with some patient care equipment. Staff members are equipped with special low frequency wireless phones that do not interfere with equipment. The Courtyard Boutique is located in the main lobby on Level 1. The Boutique is open Monday to Friday from 10 a.m. to 8 p.m. and weekends from 2 - 5 p.m. The ER Kiosk is located in the Emergency Department waiting room on Level 3. The ER Kiosk is open Monday to Friday from 7:30 a.m. to 7:30 p.m. and weekends from 1-4 p.m. The hospital switchboard/information desk is located in the main lobby. It is staffed 24 hours a day, seven days a week.
Seeing our services through the eyes of our patients and their families is one important way of helping us live our mission. If you have a compliment related to your stay, please forward this to the Director of the appropriate program. Guelph General Hospital is located on 115 Delhi St. The emergency entrance is off the street. The main entrance and parking are located behind the building. Access to the building after 8 p.m. and before 6 a.m. is through the Emergency Department only. Additional parking is available beside the hospital at 73 Delhi Street. By bus: The Route 8 bus on Guelph Transit - "Guelph General Hospital" stops in front of the hospital. By car: From Highway 401, take Exit 295, Highway 6 North and proceed north into Guelph. Remain on Highway 6 (Hanlon Expressway), then turn right at Speedvale Avenue. Follow Speedvale for about three kilometres and turn right on Delhi Street. The hospital is located on the left (east side). From north of Guelph, take the Highway 6 South to Guelph. Turn left on Speedvale Avenue. Turn right at the second set of lights (Delhi Street). The hospital is on the left. From east of the Guelph, take Highway 7 which becomes York Road as it enters Guelph. Turn right on Victoria (second light), then left on Eramosa Road and then right on Delhi Street. The hospital is on your right. From northeast of Guelph, take Highway 24 which becomes Eramosa Road as it enters Guelph. Turn right on Delhi Street and the hospital is on your right. From west of Guelph, take Highway 7 which becomes Woodlawn Road as it enters Guelph. Turn right on Woolwich Street, left on Speedvale Avenue and right on Delhi Street. The hospital is on your left. Paid parking is available behind the Hospital and costs $8 each time to exit. In addition, there are a few metered spaces. However, if you need to park longer than two hours, using the parking lot is recommended. A week-long parking pass is available at our Switchboard for $56 plus a refundable deposit of $10. Additional parking spaces are available in front of the Medical Health Centre at 73 Delhi Street. There is no overnight meter parking on Delhi Street. The Ontario Hospital Association launched a Patient Safety Tips campaign across all hospitals in Ontario. The goal of the campaign is to provide information to patients to help them make their health care as safe as possible. The five tips are:
Make sure you know what to do when you go home from the hospital or from your medical appointment. Smoking is prohibited both in the hospital and on hospital property. The Hospitality Network provides these services and fees must be paid in advance. To order either a telephone or TV, call ext. 2702 or fill out a form available on every unit. Telephone service is $3.90 per day plus taxes. Basic TV service is $9.50 per day plus a one-time administration fee of $5 plus taxes. Installation is available daily from 11 a.m. – 7 p.m. excluding statutory holidays. If you have arranged telephone service, your family and friends can call you directly by dialing 519 837-6440 and entering the extension shown on your phone followed by the # sign. To make a long distance call from your room, dial “8” then “0”. Residents of Ontario with OHIP coverage are entitled to complete access to health care while in the Hospital. OHIP covers the cost of a standard ward room (four or more beds in one room). You may choose to upgrade your room to:
Semi-private: (two beds in one room) additional cost of $215 per day.
You can play an active role in your own care by helping health professionals gather your medication list. The best way to do this is by coming to the hospital with all of your home medications in their original containers. Medications can include:
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