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Programs and Services

Ambulatory Care
Bariatric Surgery
Bariatric Medical program

Bill Payments
Cardio Respiratory Services
Diagnostic Imaging
Dietetics/Nutritional Counselling 
Emergency Department
Family Birthing Unit
How to get a copy of your patient record

Intensive Care Unit 
Laboratory
Medical Unit
Paediatric Care
Pharmacy
Rehabilitation Therapies
Sexual Assault and Domestic Violence
Sleep Lab
Support Services

Spiritual Services
Surgical Suite

Hasenfratz Ambulatory Care Centre

The following services are provided: 

  • Orthopaedic clinic
  • Chemotherapy Clinic
  • Medical Day Care
  • Urology
  • Endoscopy
  • Ophthalmology
  • Orthopedics
  • Minor Surgical Procedures

This department also supports the "Look Good, Feel Better " program. Cancer and its treatment can take a toll on your appearance.  A free Look Good Feel Better workshop - "Face Cancer With Confidence" - can help you look and feel more like yourself.  This two-hour workshop is open to women facing all types of cancer and all types of treatment. Register on line at www.lgfb.ca or 1-800-914-5665.  For information about the Guelph LGFB program call 519-837-6414.

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Bariatric Surgery

Guelph General Hospital is designated as one of five regional Bariatric Surgery centres in the province. We are part of the Ontario Bariatric Network Strategy which is working to increase Ontario’s capacity to provide both medical and surgical components of bariatric treatment to morbidly obese adults and children.

Our Bariatric Clinic is located beside the Hospital at 125 Delhi St., Guelph ON, N1T 4J5.

Click here to download an information sheet about our clinic process and appointments. To download our Bariatric newsletter, click here. For more information, go to the Ontario Bariatric Network web site here.

Medical Bariatric program

This program is a non-surgical, medically-supervised, hospital-based outpatient program committed to helping you regain control over your health and weight. Our team of experts is dedicated to helping you build and practice the skills needed to maintain healthy habits. For more information, click here.

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Bill Payments
The Ministry of Health and Long-Term Care does not pay for all services and items related to your health care. Some of the items you can expect to pay directly for are:

  • Preferred accommodation (semi-private or private rooms);
  • Assistive devices such as crutches, slings, foam walkers, cast, braces;
  • Cosmetic surgeries;
  • De-listed procedures;
  • Ambulance rides

Hospital bills can be paid either online or at our switchboard in the main lobby or by telephone.  Payments by telephone can be made 24 hours a day by calling toll free 1-855-329-5684. Online and telephone payments accept both Visa and MasterCard.

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Cardio Respiratory Services

Cardio Respiratory Services provides inpatient and outpatient services including: 

  • management of patients on ventilators
  • pulmonary function tests
  • cardiac stress testing
  • sleep lab
  • Home Oxygen Program

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Diagnostic Imaging

At Guelph General Hospital, all diagnostic examinations are performed by highly-trained technologists and radiologists. For information about all the advanced, high tech scans and tests available, please click here.

Dietetics/Nutritional Counselling

The department provides the following services:

  • maintaining and enhancing the health of patients and staff by providing meals and foods which are appropriate, nutritious, safe and attractive 
  • nutritional care and counselling for all patients admitted to the hospital 

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Linamar Emergency Department

The Linamar Emergency Department is staffed 24 hours a day with qualified nursing and medical staff. The department provides emergent, urgent and non-urgent care. Its triage system ensures that all patients will be seen by a nurse within 15 minutes of arrival. The sicker patients will be administered to first while those less sick will be seen as soon as possible. Chaplaincy service is available to the Emergency Unit 24 hours a day. Social Work Services works closely with the staff to provide access to the community services necessary to expedite the care required. The department works in collaboration with community services such as the Community Mental Health Clinic, Community Care Access Centre, Homewood Health Centre, St. Joseph's Health Centre - Guelph, the Ambulance Service and the Police.

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Rotary Club of Guelph Family Birthing Unit   

Click here to be taken to our new page about our Family Birthing Unit.


How to get a copy of your patient record

Download and fill in the Release of Patient Records form. It describes the process, fee schedule and turnaround time.

Bob Ireland Family Intensive Care Unit

Our Bob Ireland Family Intensive Care Unit includes 11 critical care beds and 11 stepdown beds. Intensive care services include:

  • care of critically ill surgical and medical patients
  • monitoring of vital signs
  • respiratory support
  • cardiopulmonary monitoring
  • placement of external and internal pacemakers

Stepdown services include the care of medical and surgical patients who still require monitoring and closer observation. There are also 12 portable monitoring units available to monitor patients on other units.

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Laboratory

The Laboratory provides modern, high tech, acute care services to inpatients and outpatients at both Guelph General Hospital and St. Joseph's Health Centre - Guelph. The services include:

  • microbiology
  • histology
  • clinical chemistry
  • cytology
  • haematology and blood bank
  • ECG

GGH also serves as the regional morgue.

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Medical Unit

A wide range of services and programs are offered to our adult patients. Family team conferences are held where families are involved in the care plan for their family members demonstrating the emphasis on a family-centred approach. Respite facilities are available in the hospital for families who wish to stay close to their loved ones.

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Paediatric Care  

The Paediatric Unit provides primary care for infants, children and adolescents up to the age of 19. Patients with major complications are transferred to a tertiary care centre such as Hamilton Health Sciences Centre. The Paediatric Unit delivers family centred care so family participation is very important. Paediatric Day Surgery patients as well as Medical Outpatients are cared for in the 6 West unit.

For a video tour of our paediatric surgery area, click here .

Community liaison involves other agencies such as Community Mental Health Clinic, Public Health, Homewood Health Centre, Community Care Access Centre, University of Guelph, local schools, and the Home Accident and Injury Committee (screens for child welfare cases).

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Pharmacy

The department is responsible for the following functions at Guelph General Hospital:

  • a safe and effective drug distribution system
  • drug storage and control in patient care areas
  • education and counselling programs for patients, staff and families
  • participation in patient care conferences
  • handling of investigational and special release drugs
  • drug use evaluations
  • patient profiles

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Rehabilitation Therapies

Rehabilitation Therapies provides services to patients while they are hospitalized. The services include:

  • physiotherapy
  • occupational therapy
  • speech therapy

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Guelph-Wellington Care & Treatment Centre for Sexual Assault and Domestic Violence

Guelph General Hospital is the designated sexual assault centre for the region. GGH has been working with a community co-ordinating committee, and the program is being recognized as a model for integrating community and institutional support services.

The Centre has a team of specialized nurses who have training and experience caring for people who have experienced sexual assault and/or domestic violence. Its services are available 24 hours a day, seven days a week.

To get services offered by the Centre, come directly to the Emergency Department and ask to see our Domestic Violence Nurse. She will be paged immediately. Clients are offered a private waiting area until the nurse arrives - usually within one hour. Any injuries requiring immediate attention are looked after in the Emergency Department first.

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Sleep Lab

Our sleep lab is an outpatient clinic that performs overnight sleep studies to screen for various sleep problems and disorders. A referral for a sleep study needs to be made by a Physician and can be sent to one of our Sleep Physicians. Following analysis of the sleep study, results are reviewed with the patient at their Sleep Physician's office.

Click here for more patient information and physicians can click here for a referral form.

Support Services

Spiritual and Religious Care is designed to meet the religious/spiritual and emotional needs of patients, their families and hospital staff. Our chapel is located on Level 5 by the main elevators. There is a part-time chaplain on staff, as well as many community volunteers who assist with the program. These include on-call chaplains, clergy and priests who provide interfaith worship, lay pastoral visitors and organists. The department provides regular bereavement programs for relatives and friends of patients who have died in hospital and provides support for parents, family members and staff in the event of a stillbirth or neonatal death.

To make a Spiritual Care inquiry or referral, please call 519-837-6440, ext. 2253.

Social Work and Discharge Planning Services is responsible for programs and activities that support staff and patients to effectively cope with current issues. The department provides professional services including discharge planning, crisis intervention and linkages to the community.
The service is primarily on an inpatient basis, although arrangements are made for appropriate outpatient follow-up. The social workers work closely with community agencies (e.g. Community Mental Health Clinic, Community Care Access Centre, Family and Children's Services, Public Health) and act as facilitators for collaborative care.
The department also co-ordinates the patient's discharge by working with the patient, family and health care team in the hospital and community. The service ensures early identification and assessment of the patient's needs and implements timely discharge plans that enhance continuity of care and efficient use of hospital and community resources. Community liaison includes Community Care Access Centre, St. Joseph's Health Centre - Guelph, nursing homes and retirement homes. 

Lifeline Program is an easy-to-use medical alarm that lets you summon help any time of the day or night - even if you can't speak. When you press your Personal Help Button, you are connected within seconds to a highly trained Lifeline Response Centre Associate who accesses your personal health profile, assesses your situation and arranges for the appropriate assistance. This can include notifying friends or family if necessary. The Associate will also follow up to make sure help arrives. 

Lifeline is for you if you can answer "yes" to any of the following:

  • You are home alone on a frequent basis
  • You are at risk for falls You use adaptive devices to assist you with walking
  • You are managing a medical condition
  • You are considering a move to an assisted living facility

Lifeline gives affordable peace of mind and the security needed to live independently. There is no equipment to buy and no long-term contract to sign. Just call the Guelph General Hospital Lifeline Program at (519) 836-6420 or click here .

The role of Infection Control is to maintain a healthy hospital environment for patients, employees and the community through surveillance, education, research and environmental controls.

Volunteer Services - Guelph General Hospital has 200 volunteers donating over 2,000 hours a month. If you are interested in becoming a volunteer, please refer to the volunteer section in this Web site. 

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Surgical Suite
 

For a video tour of our paediatric surgery area, click here. 

Instructions on how to shower and use Chlorhexidine sponges before you come in for surgery are available here.

Surgical Suite provides comprehensive inpatient surgery and day surgery procedures. The services include: 

  • ear, nose and throat
  • dental and oral reconstruction
  • gynaecology
  • general surgery
  • vascular surgery
  • bronchoscopy
  • ophthalmology
  • paediatric (not ophthalmology)
  • orthopaedic
  • urology
  • endoscopy (physician offices click here to download Outpatient Services Daycare Record form)
  • elective Cardioversion (physician offices click here  to download brochure)
  • Cataract order set - click here to download
Physician offices click here to download Consent form. Click to view one patient's success story with having Vascular Surgery at the Hospital.

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