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  • Patient Safety Indicators

  • Accessibility Info

  • Research

  • Privacy Info

  • Courses@GGH

As a way of being more open and accountable to the public, all Ontario hospitals, including Guelph General Hospital, are reporting their Patient Safety Indicators. Our hospital strongly supports this public reporting system because we believe it will inspire improved performance, enhance patient safety and strengthen the public’s confidence in Ontario’s hospitals.

At the same time, it’s important to understand that the reporting of these rates is not the overall solution to reducing the rates of healthcare associated infections. The reports are tools to provide hospitals with good information to assist us in understanding where patient safety issues exist and help us to take action to improve our safety standards.


Our patients at Guelph General Hospital should know that their hospital is safe and every effort is made to ensure we provide quality patient-centred care.

Listed below are the nine indicators. Click on the link for more information on the specific indicator. To find the indicator scores for any Ontario hospital, please click here.

If you have any questions about the information posted or about our hospital’s infection prevention and control program, please call 519 837-6481 and leave a detailed message. Or, please email This email address is being protected from spambots. You need JavaScript enabled to view it.. If you have any concerns relating to a specific personal health issue, please contact your family physician or call Telehealth Ontario at 1 866 797-0000.

Indicator
Reporting Period
Data
November 2017
Rate per 1,000 days: 0.00, Case Count <5
July - Sept. 2016
Rate per 1,000 days: 0.00, Case Count <5
Enterococci(VRE) Bacteremia
July - Sept. 2016
Rate per 1,000 days: 0.00, Case Count <5
2015 - 2016
89
April - June 2016
Rate per 1,000 vent days: 9.35, Case Count <5
April - June 2016
Rate per 1,000 central line days: 0.00, Case Count <5
April - June 2016
100%
January - June 2017
99.98%
2016/17

 

 

At Guelph General Hospital we’re working hard to meet everyone’s accessibility needs. Listed below are all our Policies and Procedures regarding accessibility. In addition, there's a feedback form should you have any accessibility suggestions. Just click on the document name below and a PDF version will open in a new window. Should you require the document in another form, please contact our Patient Representative at 519 837-6440 ext. 2402.
       
Multi Year Accessibility Plan 2013/2017

Accessibility Standard Policy
Accessibility Standards for Customer Service Policy
Assistive Devices Policy
Barrier Free Policy

Customer Service Training Policy
Disruption of Service Policy
Emergency Response Planning for Employees with Disabilities
Feedback Policy
Procurement Guidelines for Kiosks Policy
Procurement of Services Policy
Service Animals Policy
Support Person Policy

Thank you for your interest in conducting research at Guelph General Hospital. The Hospital participates in research projects on an ongoing basis. Highly valued, research helps the Hospital develop staff, strengthen linkages to healthcare partners as well as contribute to healthcare as a whole. 

Below are documents outlining how research may be conducted as well as application forms. If you have any questions, please contact Michelle Bott at 519 837-6440 ext  2831.


Administrative Approval of Research Proposals (Procedure) July 2016
 (PDF)

Administrative Approval of Research Proposals (Procedure) July 2016 (Word document)
Guidelines for Research Ethics Board Application (Procedure) July 2016
Guidelines for Research Ethics Board Record Retention (Procedure) March 2015 
Guidelines for Review of Research Applications 
Research Information Sharing Agreement 
Administrative Approval of Research Proposals Form

Research Studies being conducted at GGH

2016/17 Q4
2016/17 Q3
2016/17 Q2
2016/17 Q1

Important Privacy Information for Patients and Families

We are committed to protecting the privacy and confidentiality of your personal health information. We collect and use personal health information to provide the highest quality of care to our patients. We only collect and use information as permitted by our privacy policy and provincial legislation.

What is Personal Health Information?

  • Your physical or mental health including family health history
  • The care and treatment you receive
  • A plan of service for long-term care
  • Your health card number
  • Payment or eligibility for health care

How Do We Collect Your Personal Health Information?

We collect your personal health information from you, your substitute decision maker (if applicable) and health care providers involved in your care.

How Do We Use Your Personal Health Information?

  • To provide you with health care
  • To make our services better
  • To support research and teaching
  • To receive payment for your treatment

It’s your Choice! Sharing Your Personal Health Information

We will share your personal health information with your Family Doctor, Specialists and other health care providers who are involved in your care.

You may request the hospital does not share your personal health information with health care providers.  To do this, please contact us at 519 837-6440 ext. 2719.

We need your consent to share your personal health information with third parties, including Insurance Companies, Lawyers and Police.

If we become aware that the handling of your personal health information was not consistent with our privacy policy, we will contact you.  

If you have any questions or concerns about your privacy, please contact our Chief Privacy Officer at (519) 837-6440 ext. 2273 or review the Privacy Frequently Asked Questions.

When you are admitted to the hospital, you will be given a copy of our Privacy Pamphlet.

For additional Privacy resources, you may visit the Information & Privacy Commissioner of Ontario’s Website.

How do I obtain a copy of my Health Record?

You can contact Clinical Information Services to obtain a copy of your personal health record or to request records to be sent outside of the hospital.

You can call us Monday to Friday from 7 a.m. to 4 p.m. at 519-837-6440 ext. 2719. If you are leaving a message, please provide the following:

  • Your full name
  • Your Health card number
  • The records you are requesting (including the date of your visit)
  • Your daytime telephone number

You can also make a request in person during office hours. We are located on level 2, at the top of the stairs when you enter the hospital from the main lobby.

We will contact you when the records are ready for pick up. You will be asked to sign a consent form before you receive the records.

If you are requesting records for continuing care, there is no fee. If your request is for another purpose, a fee will apply. Please see the fee schedule below.

Fee Schedule

Welcome to Guelph General Hospital Conference and Workshop secure online payment page. 
At this time we still require you to submit a hardcopy registration form to the organizer of the Course, but we welcome you to pay for your courses with credit card through this secure online portal. 
Only courses/workshops with registration codes on the registration form are eligible for online payment.
Please press the button below to enter into the online payment system.
 
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Feedback and Patient Relations

Patient Relations team for brochure
Our Patient Relations, Quality and Patient Safety Team members are Helen, Jodie and Christine.

Do you have a:

  • Compliment
  • Concern
  • Safety Concern
  • Question

About you or your loved one’s experience while at Guelph General Hospital? We want to hear from you!

If you are still in hospital, it’s always best to start with speaking with the staff who are caring for you or your family member. You can also speak with the Resource Nurse of the Unit or contact the Director of the Unit where your care is being provided. If you call our main hospital number at 519-822-5350 our switchboard operators can help you.

Whether or not you are still in the hospital or have been discharged, our Patient Relations, Quality and Patient Safety Team is also available. We can make sure compliments are shared and can help with resolving issues.  Our team helps to support communication between patients, families and the healthcare team. The team can be reached at 519-837-6440 ext. 2815 or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.  Our team will respond to concerns raised within two business days. 

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Diagnostic Imaging

Scheduled weekend appointments are available. Please contact our scheduling office for more information at 519 837-6440 x6413.

In the MRI suite

Diagnostic Imaging (DI) refers to the technology used by physicians to look inside your body and gain a better understanding or look for clues about medical symptoms. At Guelph General Hospital, all diagnostic examinations are performed by highly-trained technologists and radiologists.
A physician's referral is required for all tests and procedures performed with the exception of the Ontario Breast Screening Program (OBSP).
Women who are pregnant or think they may be pregnant should notify their referring physician and the technologist before proceeding with any diagnostic imaging examination.
 
All of Guelph General Hospital's imaging systems are digital. The department provides electronic images and services to inpatients and outpatients. Our diagnostic imaging services include:  
Forms and Patient Information
MRI Patient Safety Form 
MRI Requisition Form 
MRI Patient Information
MRI Preparation - relaxation techniques

CT Requisition form
Radiology Requisition form
Interventional Radiology Requisition form
Mammography, Breast Ultrasound and Bone density Requisition form
Echocardiogram Requisition form
Ultrasound Requisition form

Ultrasound Guided Breast Biopsy patient information
Stereotactic Breast Biopsy patient information

Nuclear Medicine Requisition form
Nuclear Medicine Patient Preparation and Information

If you'd like to learn more about a diagnostic imaging procedure, please click on one of the listed services above.

If you need a copy of your images, call 519 837-6440 ext. 2286. Please leave your name, the exam you require and when you will be picking up your CD. Orders take one business day to process. For departmental hours of operation, please click here.

We're always looking for ways to help make your experience even better! If you've used our services as an out patient and would like to share your experience in a brief survey, please click here. If you are a referring physician and would like to comment on your experience, please click hereThank you for taking the time.

Patient being positioned for a Bone Densitometry scan

Bone Mineral Density (Bone Density Requisition form)

Bone Mineral Density (BMD) is a measurement of the concentration of minerals in the bones which are vital for strong bones. A high BMD indicates above average amounts of calcium and phosphates in the bones, while a below-normal bone mineral density can indicate a loss of bone mass, possibly from osteoporosis. A BMD examination will assess the integrity of your bones; it does not provide a diagnosis for pain or measure arthritic changes. For more information, click here.

CT Scan (Computed Tomography) (CT Requisition form)

Computed Tomography (CT) scans combine the use of a computer with a rotating x-ray device to create detailed cross-sectional images or "slices" of the different organs and body sections. These slices are then assembled in two-dimensional, high-resolution images by a computer. CT imaging is considered safe and the diagnostic benefit of a CT scan outweighs the risks of x-ray radiation exposure or injections of contrast media.

CT has the unique ability to present an image of a combination of soft tissue, bone, and blood vessels. For example, a conventional x-ray image of the head can only show the dense bone structures of the skull, whereas a CT image of the head allows physicians to also see soft tissue structures, such as the brain and blood vessels. As a result, CT scans provide better precision and reveal more information than a regular x-ray exam. For more information, click here.

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Mammography (Mammography, Breast Ultrasound and Bone Density Requisition form)

GGH offers a state-of–the-art Digital Mammography x-ray procedure which has been proven to be effective at diagnosing abnormalities in dense breast tissue, often when abnormalities are still too small to be felt. The technologist will explain the procedure, review the medical history and answer any questions. Each breast will be compressed for only a few seconds. This should not be painful, although it can be uncomfortable. Compression is extremely important as it provides a clearer image of the breast by separating the tissue and also reduces radiation exposure. For more information, click here.

Patient being readied in the MRI by two technologistsMRI (Magnetic Resonance Imaging) (MRI Requisition Form) 

Magnetic Resonance Imaging (MRI) is a safe and painless way to take pictures of soft tissues of the body and is especially valuable in diagnosing brain and nervous system disorders, cardiovascular disease, and cancer. An MRI provides greater accuracy in detecting certain disease and does not require radiation or surgery.

The procedure involves the use of a large magnet, imaging coils, and a computer working together to produce accurate cross-sectional images of any part of the body, including the brain, spinal cord, muscles, nerves, ligaments, tendons and blood flow. It has no known side effects or risks and is considered safe for both children and adults. The images produced by an MRI scan provide the doctor or specialist with very clear and detailed pictures of the area of suspected problems. For more information, click here.

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Nuclear Medicine scanner

Nuclear Medicine (Nuclear Medicine Requisition form)

The latest addition to the Hospital’s arsenal of high tech diagnostic tools is the Tom and Margaret Trainor Nuclear Medicine Suite. Nuclear medicine is a safe and painless procedure. It records information about the function and structure of the major organs in the human body, unlike general radiology which creates images of dense bone structures. Common nuclear medicine applications include diagnosis and treatment of hyperthyroidism (a condition where the thyroid gland is overactive and produces too much hormone), cardiac stress tests to analyze heart function, bone scans for orthopedic injuries, lung scans for blood clots, and liver and gall bladder procedures to diagnose malfunctions or blockages. For more information, click here.

Patient getting an ultrasoundUltrasound (Ultrasound Requisition form)

An ultrasound test is a modern medical diagnostic procedure which uses high-frequency sound waves to produce images of the organs and structures of the body. Because high-frequency sound waves cannot penetrate bone or air, they are especially useful for imaging the soft tissues and fluid-filled spaces of the human body An ultrasound test can indicate if and when surgery is needed. It can identify and locate aneurysms, blood clots, damaged tissues, heart problems, abnormal growths, and other diseases. It also offers an accurate way to diagnose any fetal abnormalities, multiple pregnancy, tubal pregnancy, cysts, and tumours in the pelvic organs. For more information, click here. 

Patient being positioned for a standing chest xrayX-ray (Radiology Requisition form)

X-rays are electromagnetic radiation waves used to create images of tissues within the human body. Because of its high energy and short wavelength, x-rays are able to penetrate the body's tissues and bones. The amount of x-rays that pass through will depend on the composition and mass of the tissues. For more information, click here.

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