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  • Patient Safety Indicators

  • Accessibility Info

  • Research

  • Privacy Info

  • Courses@GGH

As a way of being more open and accountable to the public, all Ontario hospitals, including Guelph General Hospital, are reporting their Patient Safety Indicators. Our hospital strongly supports this public reporting system because we believe it will inspire improved performance, enhance patient safety and strengthen the public’s confidence in Ontario’s hospitals.

At the same time, it’s important to understand that the reporting of these rates is not the overall solution to reducing the rates of healthcare associated infections. The reports are tools to provide hospitals with good information to assist us in understanding where patient safety issues exist and help us to take action to improve our safety standards.


Our patients at Guelph General Hospital should know that their hospital is safe and every effort is made to ensure we provide quality patient-centred care.

Listed below are the nine indicators. Click on the link for more information on the specific indicator. To find the indicator scores for any Ontario hospital, please click here.

If you have any questions about the information posted or about our hospital’s infection prevention and control program, please call 519 837-6481 and leave a detailed message. Or, please email This email address is being protected from spambots. You need JavaScript enabled to view it.. If you have any concerns relating to a specific personal health issue, please contact your family physician or call Telehealth Ontario at 1 866 797-0000.

Indicator
Reporting Period
Data
November 2017
Rate per 1,000 days: 0.00, Case Count <5
July - Sept. 2016
Rate per 1,000 days: 0.00, Case Count <5
Enterococci(VRE) Bacteremia
July - Sept. 2016
Rate per 1,000 days: 0.00, Case Count <5
2015 - 2016
89
April - June 2016
Rate per 1,000 vent days: 9.35, Case Count <5
April - June 2016
Rate per 1,000 central line days: 0.00, Case Count <5
April - June 2016
100%
January - June 2017
99.98%
2016/17

 

 

At Guelph General Hospital we’re working hard to meet everyone’s accessibility needs. Listed below are all our Policies and Procedures regarding accessibility. In addition, there's a feedback form should you have any accessibility suggestions. Just click on the document name below and a PDF version will open in a new window. Should you require the document in another form, please contact our Patient Representative at 519 837-6440 ext. 2402.
       
Multi Year Accessibility Plan 2013/2017

Accessibility Standard Policy
Accessibility Standards for Customer Service Policy
Assistive Devices Policy
Barrier Free Policy

Customer Service Training Policy
Disruption of Service Policy
Emergency Response Planning for Employees with Disabilities
Feedback Policy
Procurement Guidelines for Kiosks Policy
Procurement of Services Policy
Service Animals Policy
Support Person Policy

Thank you for your interest in conducting research at Guelph General Hospital. The Hospital participates in research projects on an ongoing basis. Highly valued, research helps the Hospital develop staff, strengthen linkages to healthcare partners as well as contribute to healthcare as a whole. 

Below are documents outlining how research may be conducted as well as application forms. If you have any questions, please contact Michelle Bott at 519 837-6440 ext  2831.


Administrative Approval of Research Proposals (Procedure) July 2016
 (PDF)

Administrative Approval of Research Proposals (Procedure) July 2016 (Word document)
Guidelines for Research Ethics Board Application (Procedure) July 2016
Guidelines for Research Ethics Board Record Retention (Procedure) March 2015 
Guidelines for Review of Research Applications 
Research Information Sharing Agreement 
Administrative Approval of Research Proposals Form

Research Studies being conducted at GGH

2016/17 Q4
2016/17 Q3
2016/17 Q2
2016/17 Q1

Important Privacy Information for Patients and Families

We are committed to protecting the privacy and confidentiality of your personal health information. We collect and use personal health information to provide the highest quality of care to our patients. We only collect and use information as permitted by our privacy policy and provincial legislation.

What is Personal Health Information?

  • Your physical or mental health including family health history
  • The care and treatment you receive
  • A plan of service for long-term care
  • Your health card number
  • Payment or eligibility for health care

How Do We Collect Your Personal Health Information?

We collect your personal health information from you, your substitute decision maker (if applicable) and health care providers involved in your care.

How Do We Use Your Personal Health Information?

  • To provide you with health care
  • To make our services better
  • To support research and teaching
  • To receive payment for your treatment

It’s your Choice! Sharing Your Personal Health Information

We will share your personal health information with your Family Doctor, Specialists and other health care providers who are involved in your care.

You may request the hospital does not share your personal health information with health care providers.  To do this, please contact us at 519 837-6440 ext. 2719.

We need your consent to share your personal health information with third parties, including Insurance Companies, Lawyers and Police.

If we become aware that the handling of your personal health information was not consistent with our privacy policy, we will contact you.  

If you have any questions or concerns about your privacy, please contact our Chief Privacy Officer at (519) 837-6440 ext. 2273 or review the Privacy Frequently Asked Questions.

When you are admitted to the hospital, you will be given a copy of our Privacy Pamphlet.

For additional Privacy resources, you may visit the Information & Privacy Commissioner of Ontario’s Website.

How do I obtain a copy of my Health Record?

You can contact Clinical Information Services to obtain a copy of your personal health record or to request records to be sent outside of the hospital.

You can call us Monday to Friday from 7 a.m. to 4 p.m. at 519-837-6440 ext. 2719. If you are leaving a message, please provide the following:

  • Your full name
  • Your Health card number
  • The records you are requesting (including the date of your visit)
  • Your daytime telephone number

You can also make a request in person during office hours. We are located on level 2, at the top of the stairs when you enter the hospital from the main lobby.

We will contact you when the records are ready for pick up. You will be asked to sign a consent form before you receive the records.

If you are requesting records for continuing care, there is no fee. If your request is for another purpose, a fee will apply. Please see the fee schedule below.

Fee Schedule

Welcome to Guelph General Hospital Conference and Workshop secure online payment page. 
At this time we still require you to submit a hardcopy registration form to the organizer of the Course, but we welcome you to pay for your courses with credit card through this secure online portal. 
Only courses/workshops with registration codes on the registration form are eligible for online payment.
Please press the button below to enter into the online payment system.
 
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Programs and Services

Ambulatory Care
Bariatric Surgery
Bariatric Medical program

Bill Payments
Cardio Respiratory Services
Diagnostic Imaging
Dietetics/Nutritional Counselling 
Emergency Department
Family Birthing Unit
How to get a copy of your patient record

Intensive Care Unit 
Laboratory
Medical Unit
Paediatric Care
Pharmacy
Rehabilitation Therapies
Sexual Assault and Domestic Violence
Sleep Lab
Support Services

Spiritual Services
Surgical Suite

Hasenfratz Ambulatory Care Centre

The following outpatient services are provided: 

This department also supports the "Look Good, Feel Better " program. Cancer and its treatment can take a toll on your appearance.  A free Look Good Feel Better workshop - "Face Cancer With Confidence" - can help you look and feel more like yourself.  This two-hour workshop is open to women facing all types of cancer and all types of treatment. Register on line at www.lgfb.ca or 1-800-914-5665.  For information about the Guelph LGFB program call 519-837-6414.

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Bariatric Surgery

Guelph General Hospital is designated as one of five regional Bariatric Surgery centres in the province. We are part of the Ontario Bariatric Network Strategy which is working to increase Ontario’s capacity to provide both medical and surgical components of bariatric treatment to morbidly obese adults and children.

Our Bariatric Clinic is located beside the Hospital at 125 Delhi St., Guelph ON, N1T 4J5.

Click here to download an information sheet about our clinic process and appointments. To download our Bariatric newsletter, click here. For more information, go to the Ontario Bariatric Network web site here.

Medical Bariatric program

This program is a non-surgical, medically-supervised, hospital-based outpatient program committed to helping you regain control over your health and weight. Our team of experts is dedicated to helping you build and practice the skills needed to maintain healthy habits. For more information, click here.

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Bill Payments
The Ministry of Health and Long-Term Care does not pay for all services and items related to your health care. Some of the items you can expect to pay directly for are:

  • Preferred accommodation (semi-private or private rooms);
  • Assistive devices such as crutches, slings, foam walkers, cast, braces;
  • Cosmetic surgeries;
  • De-listed procedures;
  • Ambulance rides

Hospital bills can be paid either online or at our switchboard in the main lobby or by telephone.  Payments by telephone can be made 24 hours a day by calling toll free 1-855-329-5684. Online and telephone payments accept both Visa and MasterCard.

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Cardio Respiratory Services

Cardio Respiratory Services provides inpatient and outpatient services including: 

  • management of patients on ventilators
  • pulmonary function tests
  • cardiac stress testing
  • sleep lab
  • Home Oxygen Program

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Diagnostic Imaging

At Guelph General Hospital, all diagnostic examinations are performed by highly-trained technologists and radiologists. For information about all the advanced, high tech scans and tests available, please click here.

Dietetics/Nutritional Counselling

The department provides the following services:

  • maintaining and enhancing the health of patients and staff by providing meals and foods which are appropriate, nutritious, safe and attractive 
  • nutritional care and counselling for all patients admitted to the hospital 

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Linamar Emergency Department

The Linamar Emergency Department is staffed 24 hours a day with qualified nursing and medical staff. The department provides emergent, urgent and non-urgent care. Its triage system ensures that all patients will be seen by a nurse within 15 minutes of arrival. The sicker patients will be administered to first while those less sick will be seen as soon as possible. Chaplaincy service is available to the Emergency Unit 24 hours a day. Social Work Services works closely with the staff to provide access to the community services necessary to expedite the care required. The department works in collaboration with community services such as the Community Mental Health Clinic, Community Care Access Centre, Homewood Health Centre, St. Joseph's Health Centre - Guelph, the Ambulance Service and the Police.

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Rotary Club of Guelph Family Birthing Unit   

Click here to be taken to our new page about our Family Birthing Unit.


How to get a copy of your patient record

Download and fill in the Release of Patient Records form. It describes the process, fee schedule and turnaround time.

Bob Ireland Family Intensive Care Unit

Our Bob Ireland Family Intensive Care Unit includes 11 critical care beds and 11 stepdown beds. Intensive care services include:

  • care of critically ill surgical and medical patients
  • monitoring of vital signs
  • respiratory support
  • cardiopulmonary monitoring
  • placement of external and internal pacemakers

Stepdown services include the care of medical and surgical patients who still require monitoring and closer observation. There are also 12 portable monitoring units available to monitor patients on other units.

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Laboratory

The Laboratory provides modern, high tech, acute care services to inpatients and outpatients at both Guelph General Hospital and St. Joseph's Health Centre - Guelph. The services include:

  • microbiology
  • histology
  • clinical chemistry
  • cytology
  • haematology and blood bank
  • ECG

GGH also serves as the regional morgue.

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Medical Unit

A wide range of services and programs are offered to our adult patients. Family team conferences are held where families are involved in the care plan for their family members demonstrating the emphasis on a family-centred approach. Respite facilities are available in the hospital for families who wish to stay close to their loved ones.

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Paediatric Care  

The Paediatric Unit provides primary care for infants, children and adolescents up to the age of 19. Patients with major complications are transferred to a tertiary care centre such as Hamilton Health Sciences Centre. The Paediatric Unit delivers family centred care so family participation is very important. Paediatric Day Surgery patients as well as Medical Outpatients are cared for in the 6 West unit.

For a video tour of our paediatric surgery area, click here.. 

Community liaison involves other agencies such as Community Mental Health Clinic, Public Health, Homewood Health Centre, Community Care Access Centre, University of Guelph, local schools, and the Home Accident and Injury Committee (screens for child welfare cases).

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Pharmacy

The department is responsible for the following functions at Guelph General Hospital:

  • a safe and effective drug distribution system
  • drug storage and control in patient care areas
  • education and counselling programs for patients, staff and families
  • participation in patient care conferences
  • handling of investigational and special release drugs
  • drug use evaluations
  • patient profiles

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Rehabilitation Therapies

Rehabilitation Therapies provides services to patients while they are hospitalized. The services include:

  • physiotherapy
  • occupational therapy
  • speech therapy

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Guelph-Wellington Care & Treatment Centre for Sexual Assault and Domestic Violence

Guelph General Hospital is the designated sexual assault centre for the region. GGH has been working with a community co-ordinating committee, and the program is being recognized as a model for integrating community and institutional support services.

The Centre has a team of specialized nurses who have training and experience caring for people who have experienced sexual assault and/or domestic violence. Its services are available 24 hours a day, seven days a week.

To get services offered by the Centre, come directly to the Emergency Department and ask to see our Domestic Violence Nurse. She will be paged immediately. Clients are offered a private waiting area until the nurse arrives - usually within one hour. Any injuries requiring immediate attention are looked after in the Emergency Department first.

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Sleep Lab

Our sleep lab is an outpatient clinic that performs overnight sleep studies to screen for various sleep problems and disorders. A referral for a sleep study needs to be made by a Physician and can be sent to one of our Sleep Physicians. Following analysis of the sleep study, results are reviewed with the patient at their Sleep Physician's office.

Click here for more patient information and physicians can click here for a referral form.

Support Services

Spiritual and Religious Care is designed to meet the religious/spiritual and emotional needs of patients, their families and hospital staff. Our chapel is located on Level 5 by the main elevators. There is a part-time chaplain on staff, as well as many community volunteers who assist with the program. These include on-call chaplains, clergy and priests who provide interfaith worship, lay pastoral visitors and organists. The department provides regular bereavement programs for relatives and friends of patients who have died in hospital and provides support for parents, family members and staff in the event of a stillbirth or neonatal death.

To make a Spiritual Care inquiry or referral, please call 519-837-6440, ext. 2253.

Social Work and Discharge Planning Services is responsible for programs and activities that support staff and patients to effectively cope with current issues. The department provides professional services including discharge planning, crisis intervention and linkages to the community.
The service is primarily on an inpatient basis, although arrangements are made for appropriate outpatient follow-up. The social workers work closely with community agencies (e.g. Community Mental Health Clinic, Community Care Access Centre, Family and Children's Services, Public Health) and act as facilitators for collaborative care.
The department also co-ordinates the patient's discharge by working with the patient, family and health care team in the hospital and community. The service ensures early identification and assessment of the patient's needs and implements timely discharge plans that enhance continuity of care and efficient use of hospital and community resources. Community liaison includes Community Care Access Centre, St. Joseph's Health Centre - Guelph, nursing homes and retirement homes. 

Lifeline Program is an easy-to-use medical alarm that lets you summon help any time of the day or night - even if you can't speak. When you press your Personal Help Button, you are connected within seconds to a highly trained Lifeline Response Centre Associate who accesses your personal health profile, assesses your situation and arranges for the appropriate assistance. This can include notifying friends or family if necessary. The Associate will also follow up to make sure help arrives. 

Lifeline is for you if you can answer "yes" to any of the following:

  • You are home alone on a frequent basis
  • You are at risk for falls You use adaptive devices to assist you with walking
  • You are managing a medical condition
  • You are considering a move to an assisted living facility

Lifeline gives affordable peace of mind and the security needed to live independently. There is no equipment to buy and no long-term contract to sign. Just call the Guelph General Hospital Lifeline Program at (519) 836-6420 or click here .

The role of Infection Control is to maintain a healthy hospital environment for patients, employees and the community through surveillance, education, research and environmental controls.

Volunteer Services - Guelph General Hospital has 200 volunteers donating over 2,000 hours a month. If you are interested in becoming a volunteer, please refer to the volunteer section in this Web site. 

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Surgical Suite
 

For a video tour of our paediatric surgery area, click here. 

Instructions on how to shower and use Chlorhexidine sponges before you come in for surgery are available here.

Surgical Suite provides comprehensive inpatient surgery and day surgery procedures. The services include: 

  • ear, nose and throat
  • dental and oral reconstruction
  • gynaecology
  • general surgery
  • vascular surgery
  • bronchoscopy
  • ophthalmology
  • paediatric (not ophthalmology)
  • orthopaedic
  • urology
  • endoscopy (physician offices click here to download Outpatient Services Daycare Record form)
  • elective Cardioversion (physician offices click here  to download brochure)
  • Cataract order set - click here to download
Physician offices click here to download Consent form. Click to view one patient's success story with having Vascular Surgery at the Hospital.

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